Privacy Policy
for Knowledge Group of Companies
Effective Date: 7/20/2025
At Knowledge Group of Companies (“we,” “our,” or “us”), your privacy isn’t just a checkbox — it’s a core responsibility.
Whether you’re browsing our websites, registering for an event, subscribing to our updates, or interacting with our digital platforms, we’re committed to protecting your personal data in accordance with internationally recognized standards — including the General Data Protection Regulation (GDPR) of the European Union, Malaysia’s Personal Data Protection Act (PDPA), and other applicable global privacy frameworks.
This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and how we safeguard it — with full transparency and respect for your rights as a data subject.
No matter where you’re located — from the EU to Southeast Asia and beyond — we take steps to ensure that your data is managed lawfully, fairly, and securely.
By using our services, platforms, or attending our events, you agree to the terms outlined here and grant us permission to process your personal data in line with this Privacy Policy.
1. What This Policy Covers
This Privacy Policy applies to all individuals who interact with any digital or physical touchpoints managed by Knowledge Group of Companies.
It governs how we collect, use, and protect personal data across the following channels:
- Official websites and landing pages.
- Event registration portals and ticketing platforms
- Email communications, newsletters, and promotional campaigns.
- On-site event check-ins and badge scanning systems
- Surveys, polls, and feedback forms (both digital and physical)
- Social media pages, campaigns, and third-party integrations
Whether you’re a delegate, speaker, sponsor, exhibitor, partner, or simply browsing, this policy ensures that your data is treated with respect, transparency, and in compliance with PDPA, GDPR, and other applicable data protection laws.
2. What We Collect
To deliver a seamless and personalized experience across our platforms and events, Knowledge Group of Companies may collect the following categories of data:
- a) Information You Provide to Us Voluntarily:
This includes, but is not limited to:
- Full name, email address, and contact number
- Company name, job title, industry affiliation
- Billing, invoicing, and payment details (handled via secure third-party processors)
- Event-specific preferences such as dietary restrictions or accessibility needs
- Responses submitted through surveys, polls, or registration forms
- Communication preferences and opt-in marketing consents
All voluntarily submitted information is securely stored and processed with your consent and in accordance with GDPR, PDPA, and other relevant data protection laws.
- b) Data We Collect Automatically:
When you interact with our digital platforms, we may automatically collect:
- Device information (e.g., operating system, browser type)
- IP address and geographic location
- Referral URLs and session duration
- Usage patterns and clickstream behavior through cookies, pixels, and tracking technologies
This data is primarily used for improving site performance, enhancing user experience, and delivering targeted content where permitted. Users can manage cookie preferences through their browser settings.
- c) Event Media Collection:
During our physical and hybrid events, we may capture:
- Photographs
- Video footage
- Audio recordings
These materials may be used for marketing promotions, event highlights, post-event recaps, and educational purposes. Attendance at our events constitutes acceptance of this practice unless a formal opt-out is submitted in writing prior to the event.
All media content is managed in compliance with local and international data protection standards. We never sell this content to third parties, and all usage is aligned with our event participation terms.
3. How We Use Your Information
Your data is collected with care and used strictly for legitimate, transparent purposes that enhance your experience and uphold legal responsibilities. Specifically, we may use your personal information to:
- Process Registrations and Transactions
Facilitate event sign-ups, payments, and ticketing through secure third-party platforms. - Communicate Essential Event Details
Keep you informed with important updates, agendas, access instructions, and any changes relevant to your participation. - Deliver Post-Event Resources and Insights
Provide you with session recordings, presentation decks, post-event surveys, and certificates of attendance where applicable. - Optimize Website and Campaign Performance
Analyze visitor behavior and engagement metrics to improve our digital platforms, UX design, and content delivery. - Send Marketing and Promotional Communications (Only with Consent)
With your explicit opt-in, we may send you updates on upcoming events, offers, and industry content relevant to your interests. You may unsubscribe at any time. - Comply with Legal and Regulatory Obligations
Ensure adherence to financial reporting, tax requirements, safety protocols, and international data protection laws such as GDPR and PDPA.
We do not engage in profiling or automated decision-making that has a legal or significant personal impact, and we never use your data for purposes beyond what was originally agreed to unless legally required or with additional permission.
4. Your Rights & Choices
We believe in transparency and user empowerment. In accordance with data protection regulations such as GDPR, PDPA, and other applicable frameworks, you have full control over your personal data. You may exercise the following rights at any time:
- Access & Rectify Your Data
You have the right to request access to the personal data we hold about you, and to correct any inaccuracies or update outdated information. - Request Deletion or Restriction
You may request that we delete your data entirely (subject to legal obligations), or restrict how it’s used—particularly if you feel it’s being processed improperly. - Withdraw Consent & Unsubscribe
If you’ve opted into our marketing communications, you can withdraw your consent and unsubscribe at any time using the link provided in every email or by contacting us directly. - Control Cookies & Tracking Tools
Most web browsers allow you to manage or disable cookies. While some features may be affected, you’re free to adjust your settings to match your privacy preferences.
To exercise any of these rights, you may contact our Data Protection Officer via our Information email. We commit to addressing all requests promptly and in compliance with applicable laws.
5. Data Sharing
We respect your privacy and do not sell, rent, or trade your personal data to third parties. However, in order to provide a seamless and efficient event and digital experience, we may share your information under the following strictly controlled circumstances:
- Trusted Service Providers
We work with selected third-party vendors (e.g., ticketing platforms, analytics services, CRM providers, email delivery systems) who support our operations. These partners are contractually obligated to maintain strict confidentiality, use data only for authorized purposes, and comply with relevant data protection regulations, including GDPR, PDPA, and others. - Event Sponsors, Exhibitors & Partners
With your explicit opt-in consent (e.g., during registration), your contact information may be shared with sponsors or exhibitors for networking or lead-generation purposes. You will always have the option to decline this. - Legal & Regulatory Authorities
We may disclose personal data if required to do so by law or in response to valid legal requests by public authorities, including for the purposes of meeting national security or law enforcement requirements.
All data-sharing activities are governed by data protection agreements and monitored to ensure your information is handled with care, confidentiality, and compliance.
6. International Transfers
As part of our operations across multiple countries and jurisdictions, your personal data may be transferred to, stored in, or processed by entities outside your home country — including regions that may not have the same level of data protection laws.
To ensure your information remains secure and your rights protected, we implement safeguards such as:
- Standard Contractual Clauses (SCCs) approved by the European Commission
- Data processing agreements with all international partners and vendors
- Risk assessments and due diligence on overseas service providers
- PDPA and GDPR-aligned protocols across our systems and workflows
By engaging with our platforms or attending our events, you acknowledge that such international data transfers may occur, and we will continue to take all reasonable steps to ensure your information is treated securely and in accordance with this privacy policy.
7. Data Security
We take data protection seriously and implement a comprehensive range of technical and organizational measures to safeguard your personal information from unauthorized access, loss, or misuse.
Our security protocols include:
- SSL/TLS encryption for data transmission across our platforms
- Role-based access controls and authentication protocols
- Regular security audits, updates, and patch management
- Physical and digital access restrictions for sensitive systems and environments
Only authorized personnel and trusted service providers—operating under strict confidentiality agreements—have access to your data. While no system can be 100% immune to threats, we are committed to continuous monitoring and improvement to minimize risk and uphold the highest standards of information security.
8. Data Retention
We retain your personal data only for as long as it is necessary to fulfill the purposes for which it was collected, including:
- Delivering services and fulfilling contractual obligations (e.g., event registration, communications)
- Complying with legal, regulatory, or accounting requirements, including taxation and audit obligations
- Supporting our legitimate business interests, such as maintaining historical participation records or understanding event engagement trends
If you request that your data be deleted, we will honor the request unless we are legally obligated to retain it. Certain data may be retained in anonymized or aggregated formats for analytical or reporting purposes, without identifying individuals.
We review our retention policies regularly to ensure we are not holding data longer than necessary and to remain compliant with GDPR, PDPA, and other international data protection standards.
9. Children’s Privacy
Our services, websites, and events are not directed toward individuals under the age of 18, and we do not knowingly collect or process personal data from minors.
If we become aware that we have inadvertently collected personal information from a person under 18 without verified parental or guardian consent, we will immediately take steps to delete the information from our records.
We encourage parents and legal guardians to monitor their children’s internet usage and to help enforce this policy by instructing minors not to provide any personal data through our platforms.
If you believe that we may have collected data from a minor in error, please contact us immediately at info@knowledgegroupco.com, and we will take prompt action.
10. Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices, technologies, legal requirements, or for other operational reasons.
All updates will be published on this page, and the “Effective Date” at the top will be revised accordingly. In the event of significant changes that materially affect your rights or the way we process your data, we will provide additional notice (such as email notifications or prominent announcements on our website).
We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your information.
11. Contact Us
If you have any questions about this Privacy Policy, our data practices, or if you wish to exercise your rights under applicable privacy laws (such as accessing, correcting, or deleting your data), we’re here to help.
Email us at: info@knowledgegroupco.com
Or use our Contact Form on the website.
We take all privacy-related inquiries seriously and aim to respond within a reasonable timeframe, in accordance with regulatory requirements.